Tailored support, around the clock
Keep your transactions flowing smoothly with dedicated experts monitoring, troubleshooting, and optimizing every payment 24/7, in any language.
Your payments never sleep. Neither do we
Payment hiccups cost time, money, and trust. Songhai Exchange’s global support team ensures every transaction completes on time and on target. From proactive monitoring to compliance checks and rapid issue resolution, our multilingual experts handle the heavy lifting so you can focus on growth.
What our support services covers
Proactive Transaction Monitoring
- Real-time alerts on frictional or failed transfers.
- Automated escalation for any stuck transaction.
- Friction reports to spot and resolve delays fast.
Dedicated Operations Support
- 24/7 access to our team via email, ticket, phone, or social channels.
- Multilingual support teams across time zones, ready to assist your needs.
- Hands-on issue resolution and client-facing status updates.
Compliance Management
- KYC/AML checks and screening in every process flow.
- Rapid handling of regulatory inquiries, reversal requests, and audit support.
- Ongoing tuning of rules engines to adapt to local requirements.
Reconciliation & Reporting
- End-to-end reconciliation of all payout channels (A2A, cash, mobile, bills).
- Daily and weekly performance reports, to ensure service uptime.
- Custom dashboards and data exports for finance and audit teams.
Have questions?
Call or email us about any query and our team will get back to you.